- Tony Robbins
American life coach, self-help author and speaker.
(b. 1960)
It is often said, felt, and believed that "the squeaky wheel gets the
grease", and in some locales, it's expressed "the squeaky wheel gets the
oil". Either way, it's about the squeaky wheel.
While I have seen the negative side of squeaking "work", meaning the
person was "handled", and gotten rid of, recently, a few things did not
go as planned, and in each case, I got that proverbial "grease" or
"oil", and yet my squeak was less of a negative to
a problem, and more of a nice approach to solutioning together.
If you want to be the SQUEAKY wheel for solutions, please consider this approach:
S - Smile (note, not smirk!)
Q - Question by asking in terms of "what" & "how" for conversation (instead of "why?")
U - Understand the situation by hearing, and listening to both sides
E - Expect results and resolution (not a fight)
A - Appreciate the position and/or authority of the person with whom you are speaking
K - Keep calm, focused, fair and aware (of you and for you!)
Y
- Yell if you have to (just kidding...to a certain extent...it is more
about yelling, or singing praises when something goes right,
or gets fixed, and not just when something goes array!)
Being a part of a battle or
an argument is not healthy, happy, professional or productive
typically. Still, things go wrong. When they do, remember, it really
is the squeaky wheel that gets the grease/oil. How do
you want your SQUEAKY to be delivered and perceived, it up to you!
