Thursday, May 13, 2010

How to Disagree Professionally and LAST

“The people to fear are not those who disagree with you, but those who disagree with you and are too cowardly to let you know” ~ Napoleon Bonaparte

How to Disagree Professionally and LAST

A well written opinion message allows for clarity and understanding (not to be confused with agreement). As long as you have an intent that is focused and clear while anticipating your audience, you will likely have success. Still, in order to be as well prepared as possible, the following steps to effectively disagreeing agreeably will assist you in achieving just that!

1. Decide what you want to inspire: thoughts, exchange, debate…

2. Imagine various perspectives…regardless of your position.

3. Assess whether you have exposure, experience or expertise in the subject area and know that your audience will know that as well.

4. Use the LAST approach, including:

a. Listen and have respect for the other person’s opinion
b. Acknowledge: (what you have heard/read) for connection, and to show respect
b. Share one or two stories with facts and evidence that are compelling/interesting
c. Tell your opinion

5. Create an outline and draft including an introduction L(Listen), A(Acknowledge), S(Share), and T(Tell).

6. Use proper vocabulary, punctuation, spelling and tense without acronyms (unless used only after the full description), slang or colloquial references.

7. Be passionate about the topic without being emotional about potential conflicts.

8. Look forward to the replies/ideas that you may or may not have considered.

9. Know you may not change the person’s mind, and that you still both have your opinion without there being a fight.

Sunday, May 9, 2010

Soft COACHing Connects People

“You get the best effort from others not by lighting a fire beneath them,
but by building a fire within.” - Bob Nelson

Soft COACHing Connects People

Surely it is wonderful to recognize and appreciate someone verbally and in writing! I encourage it readily!

Additionally, sharing praise about someone to another person is also an excellent way to offer recognition and allow others to know about it in an appropriate and professional manner. I call it soft COACHing.

Soft COACHing in their Presence with Another person includes:

C - Connect with another about someone
O - Offer what the person does
A - Abilities are the focus
C - Compliment sincerely
H - High praise and expectation for continued results

Remember, when you have the opportunity, coach others on the merits of people you know to be a referral of quality individuals and to encourage connections!