"A life of frustration is inevitable for any coach whose main enjoyment is winning."
~ Chuck Noll
Charles Henry "Chuck" Noll was a professional American football player, assistant coach and head coach. His sole head coaching position was for the Pittsburgh Steelers of the National Football League from 1969 to 1991.
(1932 - 2014)
Coaching is not just something that takes place on a field, or in a partnership like I have with my valued clients, rather being a coach is a skill that is demonstrated best with a process and approach that is consistent...whether coaching to change behavior, to ensure repeat performance, or even for an accolade.
A guideline I have developed and share in workshops and one-on-one, is that of COACH. Quite directly, COACH stands for:
Connect
Ownership
Assessment
Collaboration
Have a plan
In the Connect portion, strive to make a personal interaction with a sincere energy and genuine question, if you chose to ask one. Ownership comes from accountability on both parts...yours and the other person's. Assessment is that of the situation or result for reviewing and focusing forward. Collaboration means what part you will handle (if any) and what agreement you are in with the other person. Have a plan comes from the one being coached...not you...allow and even insist on the coachee devising a plan.
Let's imaging a coaching with a child, student or team member where there is a problem with the result:
Connect with a meeting and an agenda (even if it is just verbal) and ask how the person thought the report/meeting/interaction went...then, listen fully. Ownership follows when each party becomes accountable by stating what s/he did to get the result. Assessment is the exploration of how things could have gone more smoothly. Collaboration is reaching agreement after sharing ideas on what to do differently. Have a plan is the child, student or team member relaying what s/he specifically learned and will do moving forward.
Now, let's move to the desire to have behaviors/performance/results repeated:
Connect with a meeting and an agenda (even if it is just verbal) and ask how the person thought the report/meeting/interaction went...then, listen fully. Ownership follows when each party becomes accountable by stating what s/he did to get the result. Assessment is the exploration of how things did not go wrong and what kept them on track. Collaboration is reaching agreement after sharing ideas on what to do in similar and different situations to yield the same results. Have a plan is the child, student or team member relaying what s/he specifically was recognized for doing correctly and assuring that a similar fashion will be habit to yield the appropriate results.
Finally, it is imperative we coach when providing praise and recognition! Please picture and engage in the COACH approach when sharing an accolade:
Connect with a meeting and an agenda (even if it is just verbal) and ask how the person thought the report/meeting/interaction went. Then, listen fully.
Ownership follows when each party becomes accountable by stating what s/he did to get the result. Assessment is the exploration of how things went well and giving credit to that person for his/her ideas/efforts/results. Collaboration is reaching agreement after sharing ideas on what to do to maintain that level of effort and even ask for ideas on how to do it yourself. Have a plan is the child, student or team member relaying what s/he specifically heard from you and any other ideas based on the sincere praise.
While we would all like to be in the latter of the situations often, the more we recognize those times to offer appreciation, the less likely we will be in the first category with the same people over and over.
So, please remember that while you may not have a clipboard in your hand and/or hat on your head, you have the tools to be a great COACH!
