Tuesday, October 21, 2008

Game/Event Tickets

A log time ago, I asked for tickets to an event at work and was thrilled to receive the entries for people who wanted to attend a highly anticipated sporting event.

I was equally surprised when I was told the tickets were $360. I was in my early 20's and $260 seemed like a lot...especially since I wanted free tickets!

And then I thought about it...I was in error in assuming about the tickets. I paid and I learned my lesson to ask before agreeing to a price and never had that situation arise again.

Flash forward to when I was in a Regional Management position and had access to some tickets. I began to dislike opening emails and answering the phone near big events because 1 in 4 people were looking for freebies! Who did I provide tickets for first? Customers, results drivers and then, after that, only people who asked if I knew of how to buy tickets or if they could purchase tickets. They were doing it the right way, and I appreciated that. Often they got free tickets for the sake of their offer to pay without presumption and the people who asked for complimentary tickets, even if their requests came in earlier, were not tops on my list.

I have talked to people in Sales and Marketing a lot about this, and we are all in agreement that there is great respect and subsequently, value in/for the person who is willing to pay and asks versus expects and offers versus take. So, the next time you are hoping for tickets, decide you are willing to pay before you ask, offer to pay and enjoy the game/event either way!

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