Weekly/Monthly Scorecard

“The expectations of life depend upon diligence; the mechanic that would perfect his work must first sharpen his tools.” - Confucius

So often we think we know what is expected of us, and we believe we have communicated what we expect of others in our office, business, company or firm, and yet, I often hear of and experience miscommunication that leads to frustration and even lost accounts/opportunities. That plays to the timeless adage "inspect what you expect"!

In order to avoid not "being on the same page", please consider a weekly or monthly scorecard for you and for your team members. Like in school when we used to get grades fairly frequently (whether we liked those marks or not!), the scorecard has the following on it:

+The result area
+The goal
+The attainment for the time period
+Plan for improvement/recognition area


By utilizing a clear, quick approach to deliverables, it is far less likely that miscommunication and/or disappointment with performance will take place, and far more likely that the appreciation for the effort will!

How to Disagree Professionally and LAST

“The people to fear are not those who disagree with you, but those who disagree with you and are too cowardly to let you know” ~ Napoleon Bonaparte

How to Disagree Professionally and LAST

A well written opinion message allows for clarity and understanding (not to be confused with agreement). As long as you have an intent that is focused and clear while anticipating your audience, you will likely have success. Still, in order to be as well prepared as possible, the following steps to effectively disagreeing agreeably will assist you in achieving just that!

1. Decide what you want to inspire: thoughts, exchange, debate…

2. Imagine various perspectives…regardless of your position.

3. Assess whether you have exposure, experience or expertise in the subject area and know that your audience will know that as well.

4. Use the LAST approach, including:

a. Listen and have respect for the other person’s opinion
b. Acknowledge: (what you have heard/read) for connection, and to show respect
b. Share one or two stories with facts and evidence that are compelling/interesting
c. Tell your opinion

5. Create an outline and draft including an introduction L(Listen), A(Acknowledge), S(Share), and T(Tell).

6. Use proper vocabulary, punctuation, spelling and tense without acronyms (unless used only after the full description), slang or colloquial references.

7. Be passionate about the topic without being emotional about potential conflicts.

8. Look forward to the replies/ideas that you may or may not have considered.

9. Know you may not change the person’s mind, and that you still both have your opinion without there being a fight.