Communication: Differentiating Assumption & Expectation

High achievement always takes place in the framework of high expectation. ~ Charles Kettering, American inventor, engineer, businessman (1876 - 1958)

Since most of us know the expression "Never assume...", and when you assume, you make...(of you and me)". These ideas give warning that assumptions are not a good thing. Similarly, we have notions of "high expectations yield high results", and "expect nothing; get nothing". These messages carry the connotation that expectations are a good thing... So what is the difference in assuming, and that not serving us well, and setting expectations, and those giving us focus? I believe the act of communication, effective communication, is what separates the two! Assumptions are often kept to oneself, and therefore, have no other opinion or fact combined with them to enhance or sway them. Assumptions also tend to be negative. I rarely hear something like "I assumed Debbie would do well, and she did!", rather don't we hear mumblings after the fact that are similar to "Well, I assumed you wouldn't show, and you did not."? Expectations can be private, but when most effective, are typically are stated. "You know this material well, and I expect you will finish this report by Tuesday and send it to the leadership team via email for them to review before Thursday's Board Meeting." lets us know the who, what, where, when and how. They convey a belief in someone else, and they are expressed to the other person. Assumptions seem dark and negative because they are often without consideration for the other person's talents or input, where expectations can be clear and positive when the communication that surrounds them has the intent of productivity and the message is clear. If you find you, or others you know are assuming, remember to communicate with (not just to) them about the importance of the message to move to expectations over assumptions.