Tuesday, November 20, 2012

Fix the Issue, Address the Person

“Never let a problem to be solved become more important than the person to be loved.” ~ Barbara Johnson, American best-selling author (B. 1927)
While it can be time-sensitive to address an issue or a mistake, it is important to remember not to break a person while fixing a problem! How we approach a situation is often as lasting as the fact that we do correct an error.
Unless there is malice or intent to destroy/destruct, then please keep in mind that the steps are to:
1) discuss and identify the error/problem
2) assess the correction options
3) agree on the best action to take (and when)
4) ensure it is clear to avoid the same or similar error in the future
5) let it go and let the person take the action and implement the learning
You may find that in a some environments you feel it is best if you act first and then address things. If that is the case, share the timing and what you did as a result, and then go through the process above for coaching.
While these steps may seem lengthy, they can be done quickly, and with dignity as well as accountability. This is not an attempt to soft-sell a mistake, rather the opportunity to not only make something "right" while addressing it in the "right" way!

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