Friday, August 10, 2012

Appreciation Options

"Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune." ~ Sam Walton, American Businessman and Wal-Mart Founder
Today is the 223rd day of 2012, and for each day this year, I have shared a note of gratitude through my "Attitude of Appreciation 366" personal project whereby I send a handwritten note to someone (or multiple someones) every day including Sunday for an entire calendar year. This has been a great experiment in my attention to others, and a great experience in the personal rewards gotten from feeling good about others. I share this with you not so you can feel bad about not sending note cards or tell me how many you have sent, rather this is one approach to appropriately appreciating others. Appreciation can come in the form of verbal, written or what I call "carry forward appreciation".
Verbal appreciation is well given and typically well received if you state something like "NAME, you are ____________". This way, the message is not "I think you are ____________", and it makes it more about the other person than you (and isn't that where you'd ultimately like the focus to be?).
Written appreciation can be in an email, note, card, or document to a team. The same approach of using the person's name, sharing something s/he did that was impressive, kind, or otherwise, will go a long way. Make every effort to respond to someone within 24 hours and minimally within a week following something you'd like to ensure the person knows you appreciate.
Carry-forward appreciation is the referral or the complimenting of a person to another person whether the subject of your appreciation is present or not. Carry-forward appreciation is much like "spreading a good rumor" as it is fun to do, and impacts both the person hearing you and the person about which you are speaking. Telling someone "NAME, you may already have a physician, and if you are looking for someone for a second-opinion, who is highly qualified, won't keep you waiting, and has tremendous interest in patient's well-being, you may want to consider Dr. XYZ, as s/he has been all those things and more to me."
Whatever style fits for you, please do show appreciation often. When done sincerely, it is the no-cost way to increase the value of your relationships. Expect nothing in return, and likely your appreciation will offer a lot more than just the words to the recipient, and will still bring so much back to you as well!

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