“The expectations of life depend upon diligence; the mechanic that would perfect his work must first sharpen his tools.” - Confucius
So often we think we know what is expected of us, and we believe we have communicated what we expect of others in our office, business, company or firm, and yet, I often hear of and experience miscommunication that leads to frustration and even lost accounts/opportunities. That plays to the timeless adage "inspect what you expect"!
In order to avoid not "being on the same page", please consider a weekly or monthly scorecard for you and for your team members. Like in school when we used to get grades fairly frequently (whether we liked those marks or not!), the scorecard has the following on it:
+The result area
+The goal
+The attainment for the time period
+Plan for improvement/recognition area
By utilizing a clear, quick approach to deliverables, it is far less likely that miscommunication and/or disappointment with performance will take place, and far more likely that the appreciation for the effort will!
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